John R. Robles and Associates
  Online Unsubscribe Subscribe Feedback   Vol. 8 - October 2007

From the Editor
Welcome to the eight edition of Info-Governance. We have added two new associations to our list, the Information Systems Security Association (ISSA) and the itSMF Local Interest Group. You will also find interesting informaiton on ITSM, ITIL, and their relationship to COBIT.   The latest edition of the IIA's Tone at the Top is also included.
Please send suggestions and comments to jrobles@coqui.net or visit www.johnrrobles.com .

 ENJOY!


John R. Robles
Editor
Technology and Governance News

ITSM – IT Service Management
ITSM is a best-practice framework for developing an efficient, effective, and economic Information Technology enterprise environment. It covers the areas of problem and change management, configuration management, capacity planning, performance management, disaster recovery, and availability management. Emphasis is on benefits to customers.

Some reference to ITSMF sites include: Wikipedia definition, http://www.itsmwatch.com/, http://www.itsm.info/, http://www.itsmportal.com/,

ITIL – Information Technology Infrastructure Library
The ITSM framework is implemented through the use of ITIL, a set of books that have been developed, documented, and published by the UK Office of Government Commerce (OGC). They describe an integrated set of process oriented best practices for managing IT services. Although there are many supportive documents that have been developed surrounding the ITIL best practices, they are fundamentally organized into 2 functional areas: IT Service Support and IT Service Delivery.

Some references: Wikipedia definition, Official ITIL website, http://www.itlibrary.org/, http://www.itilcommunity.com/

itSMF – IT Service Management Forum
i
tSMF is an international organization dedicated to fomenting ITSM. The USA website is at; http://www.itsmfusa.org/. There is also a Puerto Rico Local Interest Group.

Mapping between the Governance Frameworks of COBIT and ITIL
The IT Governance Institue (ITGI), itSMF, and The UK Office of Government Commerce have jointly published a document that maps the COBIT framework with the ITIL framework. This mapping between the two major IT frameworks can be found here.

Institute of Internal Auditor's - "Tone at the Top"

In this new section I will be periodically publish a copy of "Tone at the Top", a monthly periodical, issue by the institute of internal auditors for Senior Management, Board of Directors and Audit Committees. It provides nuggets of information concerning risk, internal control, governance, ethics, and the changing role of internal auditing. I obtained permission to publish this month's edition. Read this month's edition. If you wish to receive your personal copy, contact the pr@theiia.org.

Professional Associations
An important part of this newsletter is the identification of professional associations that provide training and seminars to information technology, governance, security, and other professionals in Puerto Rico.  We will publish all activities and seminars of these associations so that each professional can select which seminar or training to attend for their own professional growth, as well as, the accumulation of Continuing Professional Credits for their certification requirements.
     News from ISACA Puerto Rico

10/29/07 - Monthly Seminar - Testing Business Continuity Plans
Place: Metro Campus - Salon de Usos Multiples (SUM) Student Center, First Floor
Time: 6:30 PM - 9:00 PM, More information...

12/07/07 - ISACA PR Chapter's 6th Annual Symposium
Theme: Controles que Añaden Valor
Place: Sheraton Hotel, Old San Juan
Time: 8:00 AM - 5:00 PM, More information..., For Registration and Agenda...

     News from Infragard

Date: To Be Announced - Theme: Business Continuity
Place: To Be Announced
Time: To Be Announced More information...

ISSA - News from the Information Systems Security Association, Puerto Rico Chapter

A new technical association has been formed, the Information Secuirty Association, Puerto Rico Chapter.

Please read their Press Release annoucing the start of this new technical group. As possible, we will be publishing their activities and meetings.

11/06/07 - First Formal Meeting
Place: Banco Popular Training Center in Centro Europa in Santurce
Time: 6:30 PM More information...

     News from the Association of Certified Fraud Examiners of Puerto Rico

10/30/07 - Fraude en Instituciones Financieras.
Place: Guardia Naciona de Puerta de Tierra
Time: 7:00 PM More information...

     News from Project Management Institute of Puerto Rico

10/25/07 - Annual Symposium: 10 Years in Puerto Rico Transforming Proyects Into Results
Speaker: Varios
Place: Embassy Suites
Time: 8:00 AM More information...

     itSMF - Puerto Rico Local Interest Group

Another technical group has been founded - the itSMF Puerto Rico Local Interest Group. It is dedicated to advancing the concepts of IT Service Management in Puerto Rico.

More information...

     News from "Asociacion de Ejecutivos de Cooperativas de Puerto Rico"

10/11/07 - Conferencias Estrategicas
Place: Hotel Marriott, Condado, PR
Time: 8:30 AM - 12:30 PM, More information...

     News from the Internet Society of Puerto Rico

A la fecha de hoy la asociación no tiene actividades anunciadas para lo que queda del mes.

     News from the "Colegio CPA de Puerto Rico"

A la fecha de hoy la asociación no tiene actividades anunciadas para lo que queda del mes.

     News from the Institute of Internal Auditor Puerto Rico

10/25/07 - 2da Mesa Redonda de Directores de Auditoria Interna
Place: Cooperativa de Seguroa Multiples de P. R. Officinas Central 38 Calle Neváres Rio Piedras
Time: 7:30 AM - 1:00 PM, More information...

     News from AIIM - The Enterprise Content Management Association,      Puerto Rico Chapter

A la fecha de hoy la asociación no tiene actividades anunciadas.

News from APSEI - Asoc. Profesionales Sistemas Electronicos de Información

For aditional information on APSEI, please contact the following person.

Jose Seguin, Presidente Jorge Berrios, Secretario Rodolfo Ramos, Tesorero presidente.apsei@gmail.com secretario.apsei@gmail.com tesorero.apsei@gmail.com

     News from Puerto Rico PASS -Professional Association of SQL Server

Date - To be Announced - What's new with SQL Server 2008
Speaker: Carlos Bercero
Place: Microsoft Puerto Rico - Borinken Room
Time: 6:00 PM - 9:00 PM, More information...

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See you next time!!
John R. Robles
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